Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the original invoice is returned with your complete order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If your refund hasn’t arrived within 7 days, please contact us at sales@clubties.com
Sale items
Returns will be refunded at the value they were sold at. If your order was discounted at the time of purchase, the refund will not be greater than that discounted price.
To return your product, you should mail your product to:
The Tie Centre
Whitegate Road
Wrexham
LL13 8RB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning orders, we recommend using a trackable shipping service to ensure your return arrives back to us.
Need help?
Contact us at sales@clubties.com for questions related to refunds and returns.